FAQ

FAQ

Questions, answered.

Everything about our coffee, freshness and shipping. Can't find it? Ask us.

The coffee

Where does your coffee come from?

Seven countries. Our single origins come from Colombia (Huila & Cauca), Guatemala (Huehuetenango & Antigua), Brazil (Cerrado) and Ethiopia (Sidama). Our blends also use Mexican coffee, our decaf comes from Sumatra, and both instant coffees start with coffee from Papua New Guinea. Every product page lists its origins, and our origins page shows them all.

Light, medium or dark: which should I pick?

Light roasts are brighter and fruitier, with more of the origin's character (try First Light or Ethiopia). Medium roasts are balanced and sweet, the everyday cup (Pride Blend). Dark roasts are bold and chocolatey with a full body (Alpha, King's Roar).

Whole bean or ground?

Our 12 oz boxes come either way: choose on the product page. Whole bean stays fresh longer and lets you grind for your brewer. Ground is ready to go and works best in drip machines, pour-over and Chemex.

Does everything have caffeine?

Everything except Sleeping Lion Decaf. Matcha has caffeine too.

How is the decaf made?

Sleeping Lion is decaffeinated with the Swiss Water Process, which uses water instead of chemical solvents and leaves the coffee 99.9% caffeine-free.

Will the pods fit my machine?

Yes, if you have a Keurig K-Cup brewer. Each box holds 12 single-serve pods. For the fullest cup, use the 8 oz setting.

Mushroom coffee

Does it taste like mushrooms?

No. It tastes like a smooth medium roast with notes of dark chocolate and nougat.

What's in it?

Our Mushroom Coffee is a medium roast of Brazilian and Mexican coffee blended with lion's mane and chaga mushroom powder. Instant Mushroom Coffee blends instant coffee with lion's mane and chaga.

Does it have caffeine?

Yes. It's real coffee.

Is it safe for everyone?

Check with your doctor first if you're pregnant, nursing, taking medication, or sensitive to caffeine or mushrooms.

Freshness & shipping

How fresh is it?

Our coffee is roasted after you order, in small batches, and every order ships within 2 business days.

How long does shipping take?

2 business days to roast and pack, then usually 3 to 4 business days with USPS. Shipping is free in the US.

Do you ship outside the US?

Not yet.

How should I store my coffee?

Press the air out and seal the bag after every scoop, and keep it in a cool, dark cupboard, not the fridge. For the best flavor, finish it within 2 to 3 weeks of opening. More tips in our brew guide.

Orders

My order arrived damaged or wrong. What now?

Reach us through our contact page within 30 days of delivery with your order number and a photo, and we'll replace it.

Can I return coffee?

Because it's a food product, we can't take returns. If something's wrong with your order, we'll make it right.

Still curious?

See where every coffee is grown, or learn how to brew it right.

Our origins Brew guide